Matthew Bussard graduated from Colby-Sawyer College in 2017 and is the go-to financial service broker for Medicare users across Rhode Island. He volunteers at clinics to help clients enroll in Medicare, alleviate any unnecessary medical expenses, and answer healthcare benefits questions. He is passionate about making a difference in his clients’ lives. Mr. Bussard understands the importance of proper healthcare, especially among the older population. He works hard to address his clients’ issues as quickly and efficiently as possible and is always available to guide them through the enrollment process.
Matthew handles initial Medicare enrollment, upgrading to better healthcare plans, billing, finding a new service center, and anything in between. As a broker, he cares the most about establishing trusting relationships and serving people in the long-term.
Mr. Bussard enjoys giving back to the community. He participates in local cleanups around his hometown of Providence, coaches little league, and donates to The Hunger Project. Mr. Bussard is also a proud member of the Million Dollar Round Table (MDRT), known for demonstrating exceptional professional knowledge, strict ethical conduct, and outstanding client service.
Matthew, Thank you so much for talking with us. Tell me about your best and worst days at work.
Thanks for having me. My best days at work are when I leave a meeting knowing I put the client in a better position financially than they were in before they met me. The worst days are days when I’m working really hard and still leave quite a bit for me to accomplish the next day.
People from different age groups go on medicare. Which age group do you like the most and why?
I love helping people going on Medicare for the first time at 65. Oftentimes, I’m able to answer a ton of healthcare questions they have which makes them feel relieved and satisfied.
What was your biggest ‘a-ha’ moment?
Learning the importance of A+ customer service. Medicare is something you receive at 65 and keep for the rest of your life, so you really need to be there every step of the way if you want to make a true impact on someone.
What has been the most important part of your professional journey?
Building strong habits from the professionals I look up to. Some of the most successful people I’ve met are willing to show you everything they know if you only ask.
What are some of the risks Medicare is facing right now?
Not too many. Medicare has been around since the 1960s so until that ever becomes replaced, there will always be a need for helping seniors with healthcare.
What would you do with unlimited resources?
Get more things done much faster. I’m my own boss, and I don’t have any employees, so every single task I need to do gets completed by me only.
When was the last time you totally lost yourself in doing something?
Organizational tasks at the office. When you’re rearranging files, checking your book of business, housekeeping, things like that can make time fly by.
What do you do when you’re not at work?
I love staying active and getting time to spend with my friends and family. I love my business, but hard resets are always important. You have to have a life outside of your career, and it’s hard for me sometimes to put the laptop and phone away late at night or on the weekend.
How do you feel you make a difference in the world?
I make a difference in the world by providing an incredibly unique yet important service to my community. When you reach retirement, there’s nothing more important than your healthcare, and I’m thankful to be in a position where I can solve some crucial problems people have. It could be lowering their monthly healthcare costs. Maybe signing up for benefits like dental, vision, hearing, and others that they currently do not have. Whatever the case may be, I’m able to make a positive impact in their lives, and I’m very proud of that.at.